Refunds and Returns
Refund and Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 14-day money-back guarantee from the time you receive the goods. As per our standard terms and conditions in some cases we may charge a 20% restocking fee to cover cost associated with processing your order. Please email us at [email protected] within that time if you are not satisfied with your purchase so that we can resolve any problems.
Please note, we cannot provide a refund if; you do not have proof of purchase from Height Dynamics, the goods have been used or tested, the goods have been damaged after delivery, if any attempt has been made to alter the product or if they have been dropped or broken.
When returning items, all product/ticket swing tags and packaging must be returned with the goods in order for the goods to be restocked and resold. Return shipping costs will be refunded to you where the return is a result of our error. For all other returns, we recommend sending returns via registered post or courier as we do not accept responsibility for any goods lost, stolen or damaged during transit. Height Dynamics will not be responsible for parcels lost or damaged in transit if you choose not to insure.
Special Order Items
Products that are specially ordered non-stocked items, custom made, bulk quantity or corporate special orders cannot be exchanged/refunded
Goods are covered by manufacturer warranties. On your behalf, we will assist to repair, exchange or provide a credit note for the goods subject to the agreement of the customer. If the goods are not repairable, you will be eligible for a new replacement, exchange or store credit. Refunds are not granted on warranty claims as the goods have been used. Please note, some manufacturers warranties are for replacement and not repair.
Please inspect your product within 14 days of receiving it to check for any defects even if you are not planning on using the item straight away so we can immediately exchange the item as a replacement and not a warranty claim.
We do not refund postage, or cover the cost of return postage on warranty claims, as your warranty is a manufacturer warranty not a Height Dynamics warranty. If the product is found to be damaged or incorrect upon receiving it, your postage will be refunded.
To start you’re dispute/warranty claim simply email [email protected] outlining date of purchase, items purchased your concerns and contact details. Most disputes can be resolved through communication and it's best to contact us as soon as you recognise a potential problem.
ACCC Warranties Against Defect
Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage within a reasonable time frame from purchase. You are entitled to have the goods repaired or replaced at our choice if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Full details of your consumer rights may be found at www.consumerlaw.gov.au.